Vet Hero Client Communications Software
Streamline client communication
Discover the benefits of Vet Hero
Modernize the way you communicate and send texts and respond in real time right from your practice phone number on your computer.
Streamline check-in and check-out, decrease data input and help take back your team’s work-life balance. Features of this all-in-one veterinary communications software include:
Automated client reminders
Free up staff and decrease no-shows with automated reminders. Communicate with clients based on their communication preference via text, email, postal service or auto-call communications, all from an easy-to-use dashboard.
Online appointment booking
Save front desk time, lower call volume and increase client satisfaction with veterinary online appointment booking. Online booking allows clients to easily select their own appointment slot directly from their desktop, laptop, tablet or phone.
Form submissions are easy to manage in the Vet Hero dashboard, streamlining check-in, new clients, boarding, signature collection and refill requests. Vet Hero’s paperless form software simplifies your day-to-day operations and gives clients access to complete your form in advance or on a tablet at the office.
Give clients 24/7 access to their pet’s medical records, appointment information, communication preferences and more. The portal mobilizes self-service – convenient for clients and a time saver for staff.
Virtual care is popular and more important than ever. Telemedicine appointments are convenient and safe for your clients; they also increase compliance. A five-minute virtual consultation can end up saving you and your clients hours while opening up a new proven revenue stream for your practice.
Rejuvenate your clinic’s online reputation on Google and Facebook. Vet Hero Automated Reviews make optimizing your digital reputation easy by automatically sending review requests via text and/or email after client appointments.
Everybody is texting every day. You can, too. The convenience of texting back and forth with your clients reduces the amount of time you need to spend on the phone time. It’s also a good solution to reduce curb-side traffic jams. No app required, just text straight from your Vet Hero dashboard.
Hear from your colleagues about Vet Hero
“The digital new client form has been wonderful! So much easier to have the majority of clients fill out online before the appointment.”
– Karen Tindle, Spring Hill Veterinary Clinic
“I feel that we can call a client all day long and never get a reply, but when we text [with Vet Hero], we get a response within minutes. Also, appointment confirmation calls are reduced.”
– Patty Thoel, Veterinary General
“We have found communications to be better with clients in terms of confirmation of appointments and fewer no-shows or missed appointments, as well as reiteration of instructions and adhering to our policies.”
– Sarah Marsh, And Dogs Too Veterinary
“The automated reminder system – the amount of time that was freed up from manually having our receptionist call clients to remind them about appointments and mail out service reminders has been a huge help. Vet Hero is easy to use, cost effective and has additional features if needed.”
– Jeannine Buchanan, Veterinary Medical Center
"10 out of 10. We have had absolutely no issues with Vet Hero. It doesn't get easier to use than this."
- Jeff McDonald, All Fur Paws Animal Hospital
“Love the texting, sending out the reminders. The second-best feature is paperless forms. I love being able to send them to our boarders, for example, for their reservations – having them do a pre-check-in. Saves time for them, saves time for us!”
- Jenny Warren, Hahira Vet Clinic
“Texting and paperless forms really are a game changer. Being able to have all your pet and owner information already in the system and connected to your management software is just better. I absolutely love it.”
- Melissa Bennet, Summit Chase Animal Hospital
“I found Vet Hero very easy and very simple to learn and set up for our practice. My favorite feature from Vet Hero is that I can make templates and send them out to a bunch of people all at once. It saves us a lot of time; a lot of administrative burden has been cleared off of our shoulders in the morning.”
- Shannon Falcon, Larchmont Animal Hospital
Online reviews are important for your practice. This guide will show you how to ask clients for reviews, gather more positive feedback, make your positive reviews visible to everyone and more.
Read the guide >
Put online appointment booking to work, 24/7
- Works for you 24/7 – Captures appointments before, during, and after business hours...only when you want.
- Syncs with your PMS – Displays real-time appointment availability directly from your schedule.
- Huge time savings for your team and clients – Reduce call volume while allowing your clients to book appointments when and where it’s most convenient for them.
- Increase office efficiency while growing your business – Delight your staff by helping them save time and increase production.
Revitalize intake with paperless forms
- Simplify day-to-day operations for both staff and clients
- Build paperless veterinary forms for every need at your practice
- Enjoy seamless practice management software integration and PDF upload
- Automate access to digital forms when clients enter your system
- Collect digital signatures for any form on a tablet or remotely
Meet clients conveniently where they’re at
Vet Hero Telemedicine
- Conduct virtual appointments with HD video and audio
- Take notes, screenshots, and record appointments that sync with your PMS
- Adopt a new, proven revenue center
- Improve re-check, follow-up and treatment compliance